Q: How do I set my password?

A: You can press the reset button and enter your own preconceived passcodes.

Q: Must you reset the password after changing batteries?

A: NO, the system still keep your code even the power is cut off, thanks.

Q: What happens when the batteries die? How cna I open it?

A: If the inner batteries dead, you can use the key to open the safe and replace with new batteries, do please do not keep the key inside the safe. At the safe time, you can aslo use the external battery box to open the safe. Please insert the external battery pack with batteries into the hole under the keyboard, then enter your password and it will turn on.

Q: Hello, I lost my safe box key can you advise to solve issue?

A: You can get in touch with the seller and they will send you new keys if you provide your order number and key serial number.

Q: Does this safe have an alarm warning?

A: Yes, this safe has dual alarm system, it will be activated after 3 consecutive wrong passwords or violent vibration, the alarm sounds for 60 seconds.If you continue to enter 3 consecutive wrong passwords, the sound will keep for 5 minutes.

Q: Is it difficult to install or mount?

A: No, our safes come with pre-punched holes and mounting kits so you can install them on the wall,cabinet or floor easily.